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Terms & Conditions

Welcome to Shannon Berry Nature. By purchasing a product, booking a workshop, or engaging with my services, you agree to the following:

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  • Every handmade item is one of a kind. Variations in colour, texture, and finish are part of the natural story of each piece.
     

  • Workshop bookings are confirmed upon full payment.
     

  • I reserve the right to adjust prices, workshop dates, and offerings when needed, while always honouring existing commitments.
     

  • All content (designs, photos, workshop materials) remains the property of Shannon Berry Nature and cannot be reproduced without permission.
     

I create a welcoming, inclusive space, and ask all participants and customers to interact with kindness and respect.

Product Care

Thank you for sharing my love for treen - any functional household object made of wood.
Your handcrafted bowl is built to last a lifetime - or longer - with proper care. (Bowls from the Iron Age are still being found today!)

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Each piece is made from living material, and natural changes over time are part of its beauty.

 

Care Tips:

  • Hand wash gently with warm soapy water and dry immediately.
     

  • Never leave standing water in the bowl or basket.
     

  • Do not soak, dishwasher, or microwave.
     

  • Store in a warm, dry place away from extremes of heat or moisture.
     

Oiling Your Bowl:

  • Regular oiling helps maintain strength and beauty.
     

  • Use food-safe oils like sunflower, rapeseed, vegetable, flaxseed, or hemp oil.
     

  • Avoid olive oil (which can go rancid) and nut oils if allergies are a concern.
     

  • Natural inks (such as elderberry) may deepen or soften in colour with use — this is normal. Oiling will slow the fading.
     

Your piece will age gracefully, becoming more beautiful with each passing year.
For any care questions, don't hesitate to get in touch — I’m always happy to guide you.

Workshop Policies

I’m passionate about making workshops welcoming, empowering, and full of learning.

 

Booking:

  • Full payment is required at the time of booking to secure your place.
     

  • Bookings are first-come, first-served, and workshop spaces are limited to ensure a personalised experience.
     

Suitability & Accessibility:

  • Workshops are suitable for adults aged 18+.
     

  • If you have access needs or specific support requirements, please contact me ahead of time — I am committed to making workshops as inclusive as possible.
     

Cancellations:

  • By You: Refunds (minus a small admin fee) can be given up to 14 days before the event. After that, refunds are not available.
     

  • By Me: If a workshop needs to be cancelled by me, you will receive a full refund or be offered a transfer to a future date.
     

Safety:

  • Safety guidelines must be followed during workshops. While I provide a safe environment, participants are responsible for their own wellbeing when using tools and materials.
     

Privacy Policy and Payments 

Your trust is important to me. I only collect information necessary to verify, process, and ship orders or complete workshop bookings.

 

How I use your data:

  • Your data is stored securely and is only accessible to those managing orders at Shannon Berry Nature.
     

  • I never sell, rent, or share your information with third parties, except where legally required.
     

  • You can unsubscribe from marketing emails and newsletters at any time by contacting hello@shannonberrynature.co.uk.
     

Data Security:

  • Transactions are securely processed through encrypted servers.
     

  • Payment details are never stored.

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Payments:

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  • I accept Credit and Debit Cards and PayPal.
     

  • All transactions are made securely through encrypted servers.
     

Prices are shown in British Pound Sterling (GBP) and include VAT where applicable.

Shipping, Returns and Cancellations

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Shipping

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  • UK Shipping: Orders are sent via Royal Mail or trusted courier services. Shipping cost and delivery estimates are provided at checkout.
     

  • Processing Time:
     

    • Ready-to-ship items: 5–7 working days.
       

    • Custom commissions: Timeframes will be discussed individually.
       

  • Packaging: I use sustainable, minimal packaging wherever possible to protect your item and the planet.
     

  • International Shipping: Available upon request — please get in touch before ordering.
     

You’ll receive a confirmation email when your order has shipped!

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Returns and cancellations 

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  • Returns:
    If you’re not fully happy with your item, contact me within 14 days of receiving it. Returns must be in unused, original condition.
    Customers are responsible for return postage costs.
     

  • Custom / Commissioned Items:
    Due to their bespoke nature, these are non-refundable unless faulty.
     

  • Damaged Items:
    If your piece arrives damaged, email me within 48 hours with photographs so I can make things right.
     

  • Workshops:
    Workshop cancellation and refund policies are listed under "Workshop Policies" above.
     

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